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Електронний архів Житомирського державного технологічного університету
View Archive Info| Field | Value | |
| Title |
????????????? ??????? ?????????????? ?????????? ????????????
Improving of enterprise consumer service system |
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| Creator |
??????, ?.?.
?????????, ?.?. Laguta, Y?.?. Kovalchuk, O.?. |
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| Subject |
????????
???????????? ??????? ?????????????? ????????? ??????? ?????? ?????? ?????? ?????????????????????? ??????????????????? ?????? consumer business service system additional services service service quality competitiveness customer-oriented approach |
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| Description |
?????????? ???????? ?????????? ?????????????? ?????????? ?? ??????????? ?????????????. ?????????????? ???????? ? ????? ????????????? ??????? ?????????????? ???????????, ????????? ??????? ??????????? ?????????????? ?????????? ?????????? ??????? ?????????? ??????????????. ?????????? ?????? ???? ?????????? ?????? ??????????????, ?? ?????? ??????? ?? ????????, ?????????? ??????????? ????, ?????????? ??????? ?????????? (???????, ?????, ??????), ? ????? ?????????? ???????????? ?? ??????????. ????????????? ?????? ?????????? ? ??????????? ????????? ?????????? ?????????? ???????????. ???????????? ??????????? ???????????? ???????????????????? ??????? ?? ????????? ????????????? ??????????? ???????????? ?? ????????????? ??????? CRM-??????? ?? ?????????????, ???????????? ????????? ?7??.
The problems of consumer services at domestic enterprises are showed. The shortcomings in the service of enterprise operation are analyzed. The basic features of the functioning of the service system forming medium are determined. The authors develop the measures to improve the quality of services which can contribute to their development, expansion of the customer base, increase in sales volume (goods and services) as well as improving efficiency and profitability. Taking into account the current environment of enterprises the proposed measures are formed. The article proves the expediency of the use of the client-oriented approach to a customer, the use of software programs and the improvement of the CRM-system at enterprises, the introduction of ?7P? concept. |
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| Date |
2016-03-12T10:53:06Z
2016-03-12T10:53:06Z 2015 |
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| Type |
Article
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| Identifier |
http://eztuir.ztu.edu.ua/123456789/1868
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| Language |
uk
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| Relation |
?????? ????. ?????: ?????????? ?????;4(74)
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| Publisher |
????
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